Steria publicities an exclusive report on Healthcare, Education and Security
Elena Vnorovscaia/ Chişinău / Moldova.ORG/ -- Steria, the European IT-enabled business services provider has revealed various developments and information on Healtcare, Education and Security in his report, “The Future”.
According to this report healthcare, education and security sectors will experience radical change to become ‘self-service’ industries by 2020.
The report which compiles synopsis of data from more than 150 published sources outlines how an overwhelming demand for services delivered 'anytime, anyplace, anywhere, anyhow', driven by both social and economic factors will set the wheels in motion for accelerated step-changes in these vital sectors.
As Francois Enaud, Group CEO, Steria, considers, “Within our lifetimes, everyday public services will mirror what we can only imagine today as futuristic scenarios. The convenience-driven, commercial innovations of recent years will increasingly penetrate public services, enabled by renewed investment in services that improve standards of living across global communities.”
He also added, that “In a self-service world, IT services experts will play an even more critical role in ensuring that public service projects ‘just work’, and work in the interest of the communities they are meant to serve. Sharing international best practice will accelerate this change, especially with emerging markets where mobile is really accelerating innovation. In 2020, the role of IT services professionals as technology integrators will continue to be as relevant, given the continued proliferation of platforms, devices and applications. The major difference is the shift from commercial applications to public service applications that are more Jetsons than G-Cloud.”
Recent self-service innovations in the commercial sector include cashless mobile ‘wallets’, in-store product locators for the retail industry, and a network of charging stations for electric vehicles throughout the EU in UK, Germany, Switzerland, Austria and Spain. The benefits derived from commercial sector innovations – namely, more control, flexibility and self-determination over how services are received – could soon be extended to customers of essential healthcare, education and security services.
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