Cisco, IBM to merge maintenance services abroad

Cisco Systems Inc and International Business Machines Corp. announced on Monday they will combine technical support services for mutual customers, highlighting increasingly close ties between the network equipment maker and computer services company.
The companies added that customers of both companies from 46 countries will now have common IT support centers that will respond to queries and maintenance requests for both Cisco and IBM products. The two companies already have a similar agreement in the United States.

Cisco said last week it was working with IBM to further develop its Unified Communications system, a package of software and equipment that link desktop computers, office phones and mobile devices.

Cisco has a partnership with Microsoft Corp. in purpose to develop the Unified Communications system, despite growing rivalry between the two companies in areas such as Internet security and Web-based telephone technology, known as voice-over-Internet protocol (VOIP).

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